Question 1

What is MockCenter?

Accepted Answer

MockCenter is an online platform that provides realistic IELTS mock tests. We offer computer-delivered IELTS practice tests with instant scoring, detailed feedback, and AI-powered analysis for Writing and Speaking sections.

Question 2

How are your mock tests different from other practice materials?

Accepted Answer

Our mock tests replicate the exact CD IELTS experience, including the interface, timing, and question types. We provide instant band score predictions calibrated to official IELTS standards, plus AI-powered feedback that helps you understand exactly how to improve.

Question 3

Are MockCenter tests suitable for both Academic and General Training IELTS?

Accepted Answer

Yes, we offer separate test tracks for both Academic and General Training IELTS. The Listening and Speaking sections are the same, but Reading and Writing have format-specific questions.

Question 4

What is the difference between CD IELTS and paper-based IELTS?

Accepted Answer

Computer Delivered (CD) IELTS and paper-based IELTS have identical content, question types, timing, and scoring. The main differences are: CD IELTS uses a computer for Listening, Reading, and Writing; results come in 3-5 days (vs 13 days); and more test dates are available.

Question 5

How is the IELTS band score calculated?

Accepted Answer

Your overall IELTS band score is the average of your four section scores (Listening, Reading, Writing, Speaking), rounded to the nearest half band. Each section is scored from 0-9, with 0.5 increments.

Question 6

How long is the IELTS test?

Accepted Answer

The total IELTS test time is approximately 2 hours 45 minutes: Listening (30 minutes), Reading (60 minutes), Writing (60 minutes), and Speaking (11-14 minutes). The Speaking test may be on a different day at some test centers.

Question 7

How long are IELTS scores valid?

Accepted Answer

IELTS scores are typically valid for 2 years from the test date. Some organizations may accept older scores, so check with your specific institution or immigration authority.

Question 8

How accurate are your band score predictions?

Accepted Answer

Our scoring algorithm is calibrated against official IELTS scoring criteria. Most students score within 0.5 bands of their mock test score on the actual exam. Writing and Speaking predictions use AI analysis trained on thousands of scored responses.

Question 9

Can I take section-specific tests?

Accepted Answer

Yes, you can take full mock tests or practice individual sections. This is useful if you want to focus on improving a specific skill area, such as Writing Task 2 or Listening.

Question 10

How does the Speaking section work online?

Accepted Answer

You record your responses to speaking prompts (Parts 1, 2, and 3) using your device's microphone. Our AI analyzes your fluency, pronunciation, vocabulary, and grammar to provide a predicted band score and detailed feedback.

Question 11

Do you provide answers and explanations?

Accepted Answer

Yes, after completing a test you can review all questions with correct answers and detailed explanations. For Reading and Listening, we show which answers were wrong and why.

Question 12

Is the diagnostic test really free?

Accepted Answer

Yes, the diagnostic test is completely free with no credit card required. It includes shortened versions of all four IELTS sections and provides you with an estimated band score and study recommendations.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and bank transfers for annual B2B plans. All payments are processed securely through Stripe.

Question 14

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. Your access continues until the end of your billing period. Annual plans can be cancelled with a prorated refund within the first 30 days.

Question 15

Do you offer refunds?

Accepted Answer

We offer a 7-day money-back guarantee for new subscriptions. If you're not satisfied with our service, contact support within 7 days of your purchase for a full refund.

Question 16

What is the white-label feature?

Accepted Answer

Our white-label feature allows training centers to customize the platform with their own branding (logo, colors, domain). Students see your brand instead of MockCenter, making it appear as your own IELTS practice platform.

Question 17

How do I add students to my center account?

Accepted Answer

You can add students individually through the dashboard or bulk import via CSV file. Each student receives login credentials to access the tests assigned to them.

Question 18

Can I track student progress?

Accepted Answer

Yes, the admin dashboard provides detailed analytics including individual student scores, progress over time, class averages, and skill-level breakdowns. You can also generate PDF reports for students and parents.

Question 19

Is there a free trial for training centers?

Accepted Answer

Yes, we offer a 14-day free trial with full access to all B2B features. Book a demo and we'll set up a trial account for your center.

Question 20

What devices and browsers are supported?

Accepted Answer

MockCenter works on any modern web browser (Chrome, Firefox, Safari, Edge) on desktop, laptop, and tablet devices. For the best experience, especially for the Speaking section, we recommend using Chrome on a desktop or laptop.

Question 21

What if I have technical issues during a test?

Accepted Answer

Our platform auto-saves your progress every 30 seconds. If you experience a disconnection, you can resume from where you left off. For persistent issues, contact our support team and we'll help resolve the problem.

Question 22

How do I contact support?

Accepted Answer

You can reach our support team via email at support@mockcenter.com or through the help chat in your dashboard. Premium and B2B customers have access to priority support with faster response times.

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